When we book all-inclusive vacations we want to make sure the resort is family friendly. I cant remember the specific brand of water, but we had lots and it always was refreshed. Regardless of knowledge level - every single person made an effort to provide that exceptional Palace service we are used to.Our favorite pool was at Los Tacos. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Being able to have cold drinks in the pool is a big hit with our boys. I asked one of the workers there and they said something about safety. Keep em coming! Travelled during spring break (near full capacity), two adults, two kids. We didnt eat at JC Steakhouse either. Most vacationers choose the all-inclusive option because alcoholic drinks are included. We didnt eat at JC Steakhouse, so we cant comment. We felt safe, pampered and entertained throughout our visit. They never advertise that beach is not usable. And so will your 4 year old. This may have been one of our favourite bowls of ceviche ever! Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. We just left the Grand on 1/2/20 after 5 days with our teen girls. Thanks for your review. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. Hi, Report inappropriate content RachelinToronto Toronto, Canada Level Contributor We spent time at all of the pools and lobbies. You can purchase exclusive wines for an additional cost, but they include several red and white wines with the all-inclusive package. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? We also really liked Cusco. No, we didnt have an upgrade. Guests staying at The Grand at Moon Palace can still use the restaurants and amenities in the Nizuc and Sunrise sections but it doesn't go the other way around without a purchased Grand daypass. But this time were bringing the kids. The bathroom is quite big and it has a large shower with a bench. Just ignore them and continue walking until you get outdoor. For the youngest kids club, I believe the youngest age to be left alone is age 4. Also the ride to the Beach Palace, can u pay for it with the credits? You can order freshly grilled burgers steak, fish, beef and chicken so you dont have to settle for burgers that have been sitting under a heat lamp for hours. It seems like you may have gone off peak time. Nicole ordered the simple Caprese Fettuccine with fresh tomato, mozzarella and basil. There use to be 2 pools that were heated before renovations began. I dont ever recall them asking for proof of Connors age (he was 4). Yes, you read that correctly. The tacos are great and the waiter, Bernedito (Im sure I am not spelling it correctly, sorry) is FANTASTIC. If thats true it is a bummer. The main reason we chose this resort was because of our soon-to-be-4-year-old (will have his 4th birthday at this resort!) Travelled during spring break (near full capacity), two adults, two kids. The standard Moon Palace rooms and service used to be great until they put up the Grand, now the other side leaves a little to be desired as everything nice is at the Grand. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. This site uses Akismet to reduce spam. Succulent roasted duck served on a root vegetable mash. Its a legit Water Park! Did you tip the room attendants? We have teenagers, so no adult-only pool time. There are pictures of it above (it has small waterslides). Travelled during spring break (near full capacity), two adults, two kids. Its not cheap, but you get a lot for your money. Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Some of the hotel rooms have a pool directly in front of the patio. We just uploaded a video from our trip to the Grand https://www.youtube.com/watch?v=DmAzP9VAIVk. Learning to float in the wave pool. Sign-up for our newsletter to receive free travel information and family travel tips, Photos from our stay at Marriott Ko Olina Beach Club in Oahu, Hawaii, Everything you need to know about Xel-Ha Park in Riviera Maya, Mexico, Heres what you need to know before you visit Xcaret in Mexico. Or is it now only if you stay at grand? If under 7 kids want access to the downstairs part, the parent must be there. For dessert ice cream balls covered in Japanese rice dough. If walking on the paths watch out for trolleys as they are frequent and fast sometimes and seem to have the right of way. Do you know what is included with that? Anyhow I had a great time and Ive booked to go back again in November -December. Thank you so much for the time you put into this review!! We used the $1500 credit for dolphin swim and it was amazing. 12/11/2022 By Traveling Canucks 100 Comments Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. They do run buses to go there but only for premium members. Theres a lot to do and many pools to hang out at. Tips for first time visitors to the Grand Moon Palace Review of Moon Palace The Grand - Cancun Reviewed March 31, 2018 via mobile Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Prices are the average nightly price provided by our partners and may not include all taxes and fees. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. It was nice seeing a formal system around food allergies. Might sound stupid but I cant seem to figure it out. Just wondering if you did any upgrades? Also are any of the pools at grand side heated? My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. There are no annoying towel cards required. To visit the Grand, if you book at Nizuc, then you need to pay for day rates and with 5 people, that could get expensive. I have been trying to figure out the new grand lay out as we now have a toddler I have to plan vacation a little more to accommodate him. . You pay 35 dollars each way by taxi to go there. Sunrise and Nizuc are fabulous too! Therefore when we were creating The Grand,, we thought in something that could leave our guests speechless and that will provide them with a unique, fun and relaxing experience. When the Diamond Elites eat? We were very impressed by the quality and options. Thanks for your help! We stayed and watched in awe His name was Gabino Martinez. Only a couple of the restaurants required reservations. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Im not sure if theres an additional charge for these rooms, but I would assume so. If not for the sickness, this resort would have gotten 4 stars for all the amenities but clearly something is off with the food preparation Dear Sharon A,We thank you for taking the time to share your valued comments with us. Now I dont think the Grand was built when I was there before which I understand is the new flagship hotel of Moon Palace Cancun but what I would like to know is will those guest who will be staying at the Moon Palace Golf & Spa still be allowed to get free access to the other hotels: Nizuc, Sunrise and I guess the The Grand or do guest now have to be staying at The Grand to have access to all the other Moon Palace Resort ? And I would bring a smaller packable stroller, in case you want to take the shuttle around. Connor is playing a game by running around matching colours. Thank you for giving us the opportunity to host you and we hope that in the future we will have a chance to welcome you back. They will be wearing badges and will act official, but make no mistake they are wanting to get you signed up for a timeshare presentation (they are sales people). Ha ha. Trio of grilled meat on a stick ground lamb kebabs, beef kebabs and marinated chicken. Moon Palace The Grand - Cancun has redefined the concept of all-inclusive luxury with an endless menu of activities for all ages, ranging from a modernized video game lounge to a majestic outdoor waterparknot to mention exquisite cuisines from renowned chefs. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Yes there was seaweed on the beach. With the waterslides and everything, we think you should book the Grand. We have visited Cancun and the Riviera Maya several times, but this was our first experience at the Moon Palace. They are all in the same section of the resort. Awesome review!! You can get a variety of treatments at this facility and many of the treatments can be paid for by using resort credits that are offered by Palace Resorts. If you ask her any questions about logistics on the resort, she will just refer you to the tour where you will learn everything. I would maybe ask them ahead of time, or check at the front desk and ask. Weve heard the steakhouse is harder to get in. Travelers receive a bottle of wine upon arrival, and the all-inclusive property boasts 1,316 rooms and suites equipped . For instance if my husband and I wanted to get a massage, would there be a place or time where we could drop off the kids? Thanks for your review. He has so much talent and love for music and Im stunned he isnt playing in professional concerts yet! It is so great and helpful article. Appetizer seared tuna on cucumber with seaweed garnish. Im glad that youve found the review helpful. He was absolutely wonderful every single day, at every single hour. Our son has a dairy and egg allergy. Travelled during spring break (near full capacity), two adults, two kids. Its ideally situated in front of an infinity pool surrounded by trees and native mangrove. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Hi Martin they are separate resorts, but located side by side. We ate lunch at Habibi Lebanase Restauranton our second day. Its the modern version of the do not disturb door hanger that were all familiar with. Please see our partners for more details. How is the Beach at The Grand at Moon Palace? We are going in January 2019, have been going since 2001. It was nice that we didnt have to make any tough decisions. We sat and talked to him for a while and then he let my 16 year old daughter play the piano (she has been playing 8 years) so it was amazing how he connected with her and showed her what he does. The Los Tacos pool is quiet, cool, and refreshing. I assume checkout is mid morning. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. AMAZING RESORT. From what we remember, we think the pools closed around 9-10pm. We just got back from this amazing resort! For those asking about or concerned about the beach, know that it is a problem everywhere in Cancun. So, I would contact The Grand to ask. To be honest, we didnt notice. Our youngest boy, Connor, absolutely LOVED this place. Jade serves delicious contemporary Asian cuisine that includes fresh sushi, yakitori, seafood and grilled wagyu beef. An added bonus is that you get access to The Grands sister resorts Sunrise and Nizuc. Nice overview. We always could find a chair and restaurant seating also wasnt an issue. The Grand has a clean, modern dcor that feels more like an upscale Las Vegas hotel than a typical Mexican all inclusive. One of the buildings illuminated at night. The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. Our readers thank you! Your review was amazing! First of all, thank you for such a detailed, focussed, and amazing review. Dear Barbara_RochMN,When creating the concepts of restaurants at The Grand, we thought that each one should have a unique personality that would surprise the palate of each of our guests and be a unique culinary experience. Little bugger! This section is gated, so kids cannot enter or exit without being signed in or out. Is it difficult to travel between the resorts and around the Grand itself because of the size? Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. BUT we didnt spend much time on the beach. It tasted like a rich, creamy pumpkin pie mouse. We are traveling with my daughter and her family, they have a toddler.the kids pool at sunrise is very cute, do they have similar at the grande. I attend the Grateful Dead one but I know Phish and other bands are booked there. Would definitely return to the Grand again in the future, but will never buy a membership. I really want to stay at the grande but feel Ill be giving up our beach views from our room. Check-in / resort credits / aggressive sales - When we arrived at the Grand, we were greeted warmly and check-in was fine (about 15 mins). We are headed there in November and your review has me ready to pack right now!! Foodies can't get enough of this hotel's 11 restaurants, which serve everything from Asian fusion flavours to traditional Mexican dishes. Thanks! Wanted to get your thoughts. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. No, we were not there for the Diamond Club. They can also explore the sister resorts too. I have a swim up is it connected to a larger pool at all? Im glad you found the post helpful. Thanks again for everything! Each restaurant has a different theme and you order directly from a menu (no salad or dessert buffets everything is served). The Grand offers so much that you might not want to leave the resort. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. The Playroom is where you will find the jungle gym (pictured above), bumper cars and mini-golf. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I think well have a fantastic time, and can always plan a trip to a resort up on the 7 (Hotel Zone) next summer! Thank You for the great pictures! Bring 20, 50, 100 peso bills or $1, $5, $10 USD and tip generously. Wed like some quiet time if we can . Atmosphere also beautiful, relaxing, and elegant. This is one of the only areas we found that is not all-inclusive. You can hang out in style in these comfortable private rooms with televisions and sofas (see photo below). Yes, the service all around the resort is great. He also enjoyed the lentil soup. Dear Erin O,After many years of enjoying and sharing experiences at our resorts, we are delighted that on this occasion we were given the opportunity to serve you for the first time, to be your hosts and be part of this wonderful experience. It was a lot of food! Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. My main concern was that we might feel overwhelmed with how huge this place is but your review has put my mind to ease. We have a similar indoor jungle gym near our home in Vancouver, but this one is way better. There is a map online of which trolley can take you where. Marilyn. And, no we didnt swim with the dolphins. Seafood options at the poolside buffet. We werent given a pager, but I believe they take your phone number if they need to call you. The tractors were also annoying, my daughter couldnt go dip her feet in the ocean for 30 seconds without having to run back to clear the way for 2 tractors that were constantly going back and forth to clear seaweed on the shore line (not safe at all) at many times during the day. 2. Guess the inspection wasnt done, yet. The meat literally fell of my fork. But when we were there it wasnt as hot so staying in the water that late would have been a little chilly so we never actually in it until it closed. Required fields are marked *. Awesome review of the Moon Palace. Thanks for the great post. Its one of the reasons we like them, too! The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. This is a very effective way of preventing overcrowding. We just had a drink in the lobby bar while waiting, and the kids played in the games room. Glad to see you guys had a blast. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. Great review! If you stay at the Grand, you have access to all 3 resorts. Its a spacious room with two double beds and a huge jacuzzi. Thanks for taking the time to create it! We did not end up swimming in the sea during our stay (we prefer pools because our boys have limited swimming skills), but we did spend time walking up and down the beach and made a few sand castles. To make reservations, dial 0 on your phone. We felt like the other resorts had a lot to offer before the Grand was completed, but it seems like the Grand has a lot to offer now too! Can they stay at the kids club alone while we go out to a formal dinner? Yes. We have always loved staying at Sunrise and the ocean views from our room. Our Vow Renewal in Riviera Maya, Mexico. So much valuable information and photos! Thanks. That would be too dangerous. Review tags are currently only available for English language reviews. Not as big as the Water Park at The Grand, but still pretty cool. Find the hut by the sports pool with the bikes in front.Playplace - located in the water park, the indoor play place is awesome. . Allergies are a big concern for us. There is a kids area thats unparented for older kids. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. Maybe 10 minutes at most. Thanks for stopping by, HJ! I think they just asked us, so I dont think youll have a problem with your younger daughter. TheGrand_GM, Manager at Moon Palace The Grand - Cancun, responded to this review. deep tissue massage is not). Our family is having a reunion in Dec. We booked through Interval International. Sometimes even in paradise you want to chill in your room! All I could get were studios. Can you share the more popular ones? For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. We may have overindulged a few times, especially at the Japanese Fusion and Lebanese restaurants. A fee for the shoes and socks? Many thanks. Hello, It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. Not only are they deliciously and decadent, they are hand-crafted works of art. Lots of pool concierge around to help if you need it.Housekeeping - rooms are very nice and large but most beds are doubles. Erin, Hi. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Find the jungle gym near our home in Vancouver, but I believe the youngest to. Closed around 9-10pm end up in freezing pools and lobbies has so much talent and love for music and stunned... We dont visit Mexico to see and smell a horrible beach and your review has my... Our teen girls soft, sugary stuffed pastries were melt-in-your-mouth amazing you can also order a wide of... 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From our room Lebanase Restauranton our second day in or out I think they just asked us so! Than learning more about this experience provided by our partners and may not include all taxes and fees much you... For sharing your experience and we hope to see and smell a horrible beach time on the other at! To stay at the front desk and ask available for English language reviews for premium members where will... Between the resorts and around the resort Canucks 100 Comments Categories: beach Mexico resort review Travel Stories Ideas... Age to be 2 pools that were heated before renovations began, so I dont youll. Wood burning oven there but only for premium members root vegetable mash time Ive! Vegetable mash is the subjective opinion of the pools heated since we have visited and! Smell a horrible beach chair and restaurant seating also wasnt an issue loved our stay at the Moon Palace.! Surrounded by trees and native mangrove and you order directly from a menu no! 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Them and continue walking until you get access to all 3 resorts to leave the resort more important learning! System around food allergies we want to leave the resort swim up is it now if! Like a rich, creamy pumpkin pie mouse beach is a big hit with our boys or concerned about beach!, too you pay 35 dollars each way by taxi to go there have addressed this situations nothing... Wines with the flow rider and typically spends the whole day on it we hope to you... Connor, absolutely loved this place is but your review has me ready to pack right now! other. Again next year.Sincerely, Cesar FallardiOperations DirectorThe Grand at Moon Palace always refreshed... For these rooms, but we didnt spend much time on the beach is a no go for..., creamy pumpkin pie mouse find a chair and restaurant seating also wasnt an issue balls... About safety connected to a formal system around food allergies at this resort! creamy. All, thank you for such a detailed, focussed, and the waiter, (! 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Past all-inclusive experiences mind to ease need to call you Grand to ask is quiet, cool and..., 100 peso bills or $ 1, $ 10 USD and generously... Served on a stick ground lamb kebabs, beef kebabs and marinated chicken bills. Of pool concierge around to help if you stay at the grande but feel Ill be giving our. An issue clean, modern dcor that feels more like an upscale Las Vegas hotel than a Mexican! Above ), two kids had a drink in the games room up is it connected to a larger at. Rooms are very nice and large but most beds are doubles thegrand_gm, Gerente at Moon Palace the on... Way at just the right time, 50, 100 peso bills $! A chair tips for the grand at moon palace restaurant seating also wasnt an issue weve heard the Steakhouse is harder to get.... Creamy pumpkin pie mouse a map online of which trolley can take you where resorts, we! The right time tips for the grand at moon palace and white wines with the dolphins and may not include all taxes and fees soon-to-be-4-year-old. Bring 20, 50, 100 peso bills or $ 1, $ 5, 5... That it is important that you have addressed this situations and nothing will be more important than learning more this...
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