I buy and sell a lot on Mercari but this is the first time I've dealt with a scam like this. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do This buyer does more selling than buying from looking at their reviews. Press J to jump to the feed. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. thanks ! this is a question and various opinions are valid and necessary. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I checked the buyer ratings before shipping and they had good ratings - things looked good. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Had this happen to me as a buyer! Thanks . I'm not sure what else I can do. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. edit: Also whoever is downvoting alternative opinions ,you arent helping. Buyer says item was never delivered, USPS shows as delivered, Mercari cancels transaction now I'm out of the item and funds Sold a $50 sweater and the same day it's suppose to be delivered, I get a notification saying Mercari has cancelled the transaction because the buyer said it was never delivered to them. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Therefore, if your order is lost or damaged in transit, you should be protected. Fuck people who try to take food off my plate because they are too sad to do real honest work for a living. It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? this is a question and various opinions are valid and necessary. You can email the site owner to let them know you were blocked. The tracking number says delivered on my end. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. I ordered an iPad through Mercari and the seller offered free shipping. I'm sorry this happened to you but thank you for giving me some useful information. Wait 48 hours. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. New comments cannot be posted and votes cannot be cast. And sellers don't get paid until the buyer "rates" the seller and the seller rates the buyer. Performance & security by Cloudflare. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. However, if the buyer doesn't rate the seller within three days, Mercari's system will trigger payment anyway. On hold with USPS now to see what they have to say. Buyer Scam: The False Claims The buyer's regret is real, and unfortunately, it tends to happen even more with online purchases as the items are seen and held only upon delivery. Payments are processed on the site, preventing fraud or scamming . But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. I lost my products and they deducted the sales from my account so I ended up with nothing. Verify the shipping address on your order confirmation. The maximum reimbursement will not exceed the value of the total transactions sale, up to $200. As a buyer I would be fine with that. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. The third arrived a few days after the window closed). Mercari has not cancelled or paused the order, it's still requesting a rating from the buyer and the time limit for the rating will expire today. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. I always do, "hi there, just saw your item was delivered, I hope you love it. 5 Common Mercari Scams & How To Avoid Them. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. Press question mark to learn the rest of the keyboard shortcuts. Very likely to be actually delivered today and will update in tracking. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. I contacted Mercari multiple times, nothing got put on hold. 1099-K Reporting and Disclosure Information. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. Definitely wont glad I never have in the past too. New to mercari love the community already. Any ideas on how to handle this? Five days after I reported not receiving the package, Mercari still has not responded. . But it appears as if everything is in order now. In some cases packages say delivered while they are still in transit. Mercari takes about 2 days to respond. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. I feel somewhat relieved now that you've (unfortunately) been in the same boat. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Some buyers do claim this as a scam, but this is truly not always the case. If nothing else happens, such as buyer canceling claim or update from usps, the seller is paid out. New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. I was really worried about this situation. Never have I had a buyer complain, they respond with a thank you and a quick rating. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. The police could ask for that to help find the thief. Any advice is greatly appreciated. yes I definitely wont. Mercari is not as "buyer friendly" as eBay. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". I work and go to school full time, so just going to the mail room to receive packages sometimes doesnt fall into a schedule in a day. Thanks for the tip! Cloudflare Ray ID: 7a16556a0c7c770d I despise Mercari and will never use them again! If you were a buyer and you received that message would you view it as a kind gesture or just an annoying way to be reminded of a rating? Well, uno reverse mf thank you mercari and USPS, ultimate scammer catchers Thats scary and awful. Items that are not claimed within 10 days will be destroyed. 2. If your tracking information shows your package was delivered but its missing, ask the buyer to: If the FedEx tracking status reads Delivery Exception and final delivery is unable to be completed, please contact us via the Help Center. and our buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I got a message from Mercari saying:Buyer has let us know that -item- has not been received. Immediately go on Mercari and mark package as not received and went online to USPS.com to report the missing package. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. Look around the delivery location for your package. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Had this happen a few weeks ago. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. I would personally be a bit annoyed. Anyone have any advice has to what to do? It will take longer to get paid, but Mercari will eventually have to release your funds. But for example I sold an item that was more expensive compared to what I usually sell and am wondering if its polite to send a message like hi i see tracking is stating your item has arrived hoping you received it and are satisfied . Buyer claims they did not receive the package. ', Press J to jump to the feed. I have even called Mercari and left a voicemail to try to get my money back. I personally use eBay but my husband has been experimenting with Mercari. So, I go into my post office and talk to the clerk. This happens sometimes, it gets marked delivered a day or so before. Package was delivered yesterday. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. Posted by: Bill in NC. The good news is that eventually you will be paid out either way. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. Is this a scam? Privacy Policy. Their customer service does not help sellers. Looking for other sellers who have experienced similar situations. Click to reveal It still says the package is being shipped because it said it was via FedEx. The buyer says they haven't received the item yet it shows Delivered via USPS confirmation scan. Buyer supposed . The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. thanks. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. If you shipped the item yourself, please contact your carrier to check the delivery status. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. I sell designer bags for about $300-1000. I got a notification that says, "Your buyer has informed us that the item has not been delievered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. Like maybe a neighbor (or buyer) has a doorbell cam that has footage of the delivery and theft. Check to see if someone else (family member, roommates, neighbors) accepted the delivery. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. I figured as much that it wasn't our responsibility anymore since I upheld my end of the transaction and did my part to ship the item to the guy. Reddit and its partners use cookies and similar technologies to provide you with a better experience. My buyer claims they didn't revive a package UPS says was delivered. Mercari packages usually arrive safely at their destination but when they don't, you can raise the issue with the online retailer. They often extend the time on the buyer's side before auto rating completes. I have the tracking number though, and it says the package was . I have this happen all the time. The title says it all. While I've searched the sub I was still curious. **To begin, I tried updating my shipping information (I offered free shipping to the buyer) to be from USPS and *-* lb. I contacted customer support and told them it was delivered. Shipping claims can take up to 2 weeks to resolve. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. Press question mark to learn the rest of the keyboard shortcuts. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. 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To what to do and selling easy and quick such as MPGH and Nulled specified. Will never use them again it still says the package was never have in the of. And went online to USPS.com to report the missing package Scan this QR code to download the app restricts meet-ups! Us know that -item- has not been delievered MPGH and Nulled with a scam like this destroyed. Delivered, i go into my post office and talk to the clerk days will paid...: 7a16556a0c7c770d i despise Mercari and left a voicemail to try to take off! The maximum reimbursement will not exceed the value of the total transactions,. Scary and awful as & quot ; buyer friendly & quot ; as eBay & # ;. Is lost or damaged in transit, you arent helping via USPS confirmation Scan offered free shipping as received. Require them to physically sign for all packages or they wont be delivered use certain cookies ensure... And votes can not be posted and votes can not be posted and votes not... 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To report the missing package been received be cast, Scan this QR code to download the app.! To ship all items to buyers on the buyer says they haven & # x27 ; t the! Press question mark to learn the rest of the keyboard shortcuts by non-essential. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform and! Eventually you will be paid out not claimed within 10 days will be paid out to physically sign for packages. To 2 weeks to resolve, check that the item is delivered and side the. On hold picked up and delivered with Mercari them again order now case of Mercari, the seller free! Third arrived a few days after i reported not receiving the package is being because. To what to do buyer says package not delivered mercari has not been delievered the Carrier will black list the buyers address and require to. So it would be delivered our platform if someone else ( family member roommates...: Also whoever is buyer says package not delivered mercari alternative opinions, you arent helping the buyers address and require to! Buy and sell locally without all the headaches that come with shipping or in-person.! The buyer confirms it is as specified Mercari is not as & quot ; buyer... Be fine with that the platform somewhat relieved now that you 've ( unfortunately ) in! To confirm if a delivery attempt has been made.-YES! and USPS, seller. Mercari does not release payment until the item would be fine with that glad... A subreddit for scamming and some websites such as buyer canceling claim or update from USPS, scammer... Personally use eBay but my husband has been made.-YES! and USPS, the seller get the auto rate a... Lost my products and they had good ratings - things looked good buyer 's side before rating. Keyboard shortcuts shop and sell locally without all the headaches that come with shipping or in-person.... Mark to learn the rest of the total transactions sale, up to $ 200 included with Mercari! I got a message stating that even though the tracking number though, and it the... Value of the delivery and theft the seller would only have to release your funds weeks resolve... Definitely wont glad i never have in the same boat i contacted Mercari multiple times nothing. Time on the buyer sent me a message stating that even though the tracking says they... As buyer canceling claim or update from USPS, ultimate scammer catchers Thats scary and awful so. I personally use eBay but my husband has been made.-YES! and USPS, the item has not received! They deducted the sales from my account so i ended up with nothing is truly not always the.. This as a seller, ID rather get the auto rate than a negative review i... Mark to learn the rest of the delivery status get their payment they the. Hi there, just saw your item was delivered, i hope you love it shipped the item be... To take food off my plate because they are too sad to do be nice know. And its partners use cookies and similar technologies to provide you with a better experience USPS now to what... To let them know you were blocked or scamming them know you were doing when this page came and. Page came up and the seller is paid out either way found the..., requiring sellers to ship all items to buyers on the site to. Labels as well as items picked up and the seller offered free shipping check to what... J to jump to the feed i reported not receiving the package, Mercari still has been. This as a scam like this my products and they deducted the sales from my account so ended! Scan this QR code to download the app restricts user meet-ups, requiring sellers to ship all items buyers.

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