This week, Celebrity Cruiseswhich is actually a subsidiary of Royal Caribbean Groupnixed four of its own planned trips on the Celebrity Eclipse, spokesperson for the company Susan Lomax. We were on Silhouette for the March 6-15th sailing and due to events on board we received a letter on the 7th promising a 25% refund. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. These benefits are available on reservations made by March 31, 2022 on sailings departing on or before September 30, 2022. For guests residing in the UK and Ireland, full payment is required at 57 days prior to departure. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Royal Caribbean International. Photo Credit: Wandering views / Shutterstock. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. 75% of total price. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. S*#sR <> Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Remember they really don't owe you anything. If you booked air independently or purchased nonrefundable air through Flights by Celebrity, you should reach out to your air carrier for assistance with canceling or changing your flight. We have still heard nothing but weregiven amounts etc over the phone. From August 2022 Travel + Leisure, published by TI Inc. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Future Cruise Credits (FCCs) will no longer be issued if booking is cancelled, or the ship/ail date is changed on an NRD rate code". He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. The value of your original Cruise With Confidence FCC will be restored to a new FCC. My clients are uncertain about confirming the booking. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares. When does myGlobal Suspension or Cruise With Confidence FCC expire? I guess they have not processed the cancellation yet! If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. We paid for the trip and had trip insurance. Any remaining funds on the FCC will continue to be available until the FCC expires or the balance is zero, whichever occurs first. So, Celebrity is ahead in the notification dept. For guests who opted to cancel their reservation and receive a Future Cruise Credit equal to 100% of the cruise fare they paid to Celebrity Cruises under our Cruise with Confidence" program, the same is true. Additionally, they have no cash value and cannot be exchanged for a refund. The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. Ships' Registry: Malta and Ecuador. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. What You Need to Know. Deadline to request a transfer is May 4, 2022. All Rights Reserved. Crystal Cruises: Up to 90 days. You may not receive a refund for amounts paid with an FCC issued under the Cruise With Confidence program. Excursion booking/cancellation. Guests and stallholders attending a popular Tasmanian garden and flower show were left "absolutely gutted" on Friday after the event was abruptly cancelled due to "unforeseen circumstances". Affluent Media Group, a Dotdash Meredith company. Impacted guests on eligible sailings may choose to Lift & Shift their booking within the guidelines provided before their respective deadline. On a Facebook page thread, it was indicated that the link for the refund was removed from Celebrity. Multiple FCCs may be applied per guest within the same reservation. Which bookings are eligible for the Best Price Guarantee? If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. Some are handling the lack of communication fromCelebrity better than others about cruises that will obviously be cancelled. If my cruise was canceled by Celebrity Cruises due to the COVID-19 related suspension of sailings, and our flights were booked with Flights by Celebrity, will they be refunded? For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. More happens on the Edge. x=rF?LI I just got a notice from my TA that he would request the refund and that I should get it in about 30 days. Celebrity cancellation policy. Cancelled altogether was a Celebrity Millennium Pacific Coastal cruise from Vancouver to Los Angeles, which was to embark on September 16, 2022. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. The FCC must be used one year from issued date for any Norwegian Cruise Line voyage embarking through 2022. I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). The link is there to save you from having to hunt it down on their website. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. Are Future Cruise Credits interchangeable between Royal Caribbean Groups cruise brands? I was just addressing those in the US downsmead, but thanks for mentioning the situation for those in the UK to anyone who may not be aware. Captain's Club members may call (844)418-6824. Anyone effectively denied boarding in these circumstances will be entitled to a full refund of your cruise fare plus any additional items purchased from Celebrity, a substitute cruise of equal or greater value, or an optional Future Cruise Credit ("FCC") for the equivalent amount you paid to Celebrity. In recent weeks, hundreds of. ck59#2V`}i%h\`WFF,p1.niefsCvR Pretty bummed since this was the one I was most excited for. Without TA involvement I would also be shouting at Celebrity for clarification. Who will receive notification once a Future Cruise Credit is issued? %PDF-1.7 Celebrity is allowing travelers with bookings made by Jan. 31, 2022, to cancel as little as 48 hours before sailing for a full refund. The future cruise certificate will be issued to you within 30 days. Please confirm so that we may annotate your policy. How long will I have to redeem my Future Cruise Credit (FCC)? Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. First, make your request for a refund (instead of the future cruise credit) right away, as soon as your cruise is canceled. We DO NOT have the refundof 50 % cruise fare plus tax and fees, or our depositfor another future cruise cancelled more recently. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. Future Cruise Credits acquired through the Cruise with Confidence program can only be redeemed on the cruise brand with which you made the booking you cancelled. You will automatically receive a refund for the taxes/fees and port expenses within 30 days. Virginia. Can you use your Future Cruise Credit (FCC) on an existing booking? In terms of X cancelling cruises going forwards (which they are going to have to), it makes sense to cancel them in batches to manage the administration of the refunds / FCC. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . In certain circumstances, a formal amendment to the contract would be required. Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. I do believe that having a refundable deposit help speed things along with my refund. Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Your Future Cruise Credit may be used across multiple sailings if there is a remaining balance after its initial use. For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . Norwegian's website doesn't have ANY excursions listed anymore on the Puerto Plata day, so there's some bad juju going on, I guess. From August 2022 Travel + Leisure, published by TI Inc. my TA. CruiseCare is designed and intended for US residents only. #1. We received our credits within a week. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. #2. 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