Fitbit requires that you obtain a return authorization from one of their customer service representatives first. Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. If you want to cancel, there's no fees or hassle. It depends on what Fitbit model you use. Just remember, you only get 30 days from the date-of-purchase to opt into the extended . By signing up you are agreeing to receive emails according to our privacy policy. Thank you. It could fail at any time. Additionally, it is Anti Scratch Film and has Oleophobic Coating. What to do when Fitbit stops or wont sync, https://www.myhealthyapple.com/fitbit-versa-not-syncing. Description. Which Fitbit you own and how you use it. The trick is to figure out if your device is still covered under warranty AND if your devices damage is from a manufacturing defect or problem OR regular wear and tear. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. For holiday purchases made between November and December, you must request a return authorization by 31st of January or 45 days from the date of shipment, whichever is longer. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Lets fix it! Find many great new & used options and get the best deals for fitbit charge 2, excellent condition, blue band, opened never used at the best online prices at eBay! How long does a Fitbit last? To create this article, volunteer authors worked to edit and improve it over time. Get your first month foronly $1 with code: SAVESign Up Now. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. The warranty includes the device and wristband. Oops! Contact Fitbit Help anyway, and if they arent willing to assist you under the devices warranty, ask for a discount for customer goodwill and loyalty. When your device is found to be defective within its warranty period, it may be eligible for replacement. Proceed to remove item from shopping cart. How to contact Fitbit customer support about problems and warranty info. Before you contact Fitbit for warranty service. Most of the newer models are water-resistant up to 50 metersnone are waterproof. Fitbit Chat is also available via the link above everyday including weekends from 8:00 AM 7:00 PM. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Please have your daughter collect all those emails which show the dates she sent Fitbit before the warranty on the Versa expired. Stay tuned for future updates. Use Discount Code: NOFEE at Checkoutfor FREE Activation! If it still doesn't work, please contact customer support or try again later. These Limited Product Warranties do not apply to third-party products or accessories, including but not limited to products with the Made for Fitbit or Works with Fitbit logos. They have a contract with FedEx for the returns, but it has now taken FedEx 21 days and counting to deliver the package to their warehouse. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. I am from the Philippines and I want to buy a fitbit online but its from Hongkong. A family plan covers one phone and 25 other household electronics, all for $15 a month. It kicks in after the manufacturer warranty and could be worth a look. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. Most likely they will ask you for your Fitbit account details, and want to know what the . To create this article, volunteer authors worked to edit and improve it over time. Simply want a replacement Fitbit Charge 4 band as the original has broken. Returned Product(s) must be in good physical condition (not physically broken or damaged). By using our site, you agree to our. Regards Regarding how long Fitbits last, its actually hard to say. You can remove them yourself. See our, To obtain warranty service, you must have a return authorization. This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Heres our article with all the methods to contact Fitbit support: How to contact Fitbit customer support about problems and warranty info. Thanks for being a member! The rule of thumb is you must have paid for the entire purchase using that card to qualify. Thats terrible! Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear It sounds like your Fitbit Versa isnt syncing to the Fitbit app on your phone. Thank you Here's how it works: Open DoNotPay in any web browser. The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. How to repair your FitBit or watch screen or face. Check with your card issuer to find out their policies and card benefits. it has a small flaw that does not affect the operation of the item such as a scratch or dent). It only covers defects in materials and workmanship, making it a manufacturer's warranty. Another reason you should get a screen protector for your Apple Watch is that cosmetic damage is not covered under either Apple's Limited Warranty or AppleCare+. . Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. UU. Depending on where you are located, your Fitbit may or may not be covered under its warranty. This protection planalso covers some accidental damage. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. And if your Apple Watch has . Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). Shop Now So try removing the Fitbit Versa 3 from your list of Bluetooth devices on your phone and then reconnect it to Bluetooth. Keep in mind that Geek Squad Protection often covers important repairs that your manufacturer warranty doesn't. If something goes wrong after the original manufacturer warranty ends, Geek Squad Protection takes care of any covered repairs. See the FitbitTerms of Servicefor details of your rights with respect to use of the software and related services. Is my Fitbit waterproof for swimming readings? Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. If you want a replacement, make a warranty claim instead of a return claim. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Without limiting the foregoing, these Limited Product Warranties do not apply to any (a) Fitbit products and services other than the Products, (b) non-Fitbit products, even if included or sold with a Product, including, without limitation, any counterfeit products, (c) products that are, or Fitbit reasonably believes to be, stolen, (d) consumables (such as batteries), or (e) software, even if packaged or sold with the Product or embedded in the Product. Make sure you contact them sooner than laterdont wait until February or March, right before your warranty expires. Oops! T3 Verdict. Shop for VINSOC Electronics & Mobiles on noon. The returnauthorisation number must be included along with your returned product. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. Fitbit Customer Supportvia the above methods. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. Since then, I've worked with technology in my career as a media educator and videomaker. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. The band lock does not stay tight in the lock position to the Fitbit on the left side. Get the low-down on all things Fitbit legal. Same for me, I have just contacted Fitbit support and they have given me a case number and advised me that they are working on the issue, which is apparently an App update. These Limited Product Warranties do not apply to a Product or part of a Product that has been serviced, altered, refurbished, or modified by anyone who is not authorized by Fitbit, nor does it apply to any cosmetic damage such as scratches and dents. Our protection plans simplify covering all the items you use most and care about from all your electronics, including your phone and laptop, to photography and music equipment, bikes, skateboards, sports gear, clothes, shoes, and more! It has passed our 26 stage testing process with no issues! The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. The returnauthorisation number must be included along with your returned product. Students at any 2yr, 4yr, or graduate school are all eligible as well. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! How do I get my Fitbit repaired or replaced under warranty? EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AU $6.35 . NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. Thanks for signing up! Did your warranty already run out? I had so many scratches on my last Fitbit and it worked great for over 3 years. This article has been viewed 168,910 times. Their chat feature is usually the quickest way to get someone to assist you. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ALL IMPLIED WARRANTIES (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL BE LIMITED IN DURATION TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. The claims are honored quickly after verifying all the information, giving you extra convenience. If such a defect arises and a return authorisation request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a new or refurbished Product. You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. So dissatisfied and disappointed. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. 2.5D rounded edge glass for comfort on the fingers and hand. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Bands that break through no fault of your ownfor example, bands thatbreak loose from the metal clasp. Save 5-15% when you bundle. The New Products and Refurbished Products shall be collectively referred to herein as the Product(s). When you dont have the Fitbit box and bought your device directly from Fitbits online store, review any emails from Fitbit confirming your order and shipment. Insuring your product with AKKO is so much more than protection. Or cosmetic damage like scratches and dents. I purchased a Fitbit Sense in late June of 2021. Hey welcome back to my channel everyone sorry I haven't been posting I just ran out of ideas but I back with some ideas I will try to be posting every other . Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. FPP is only available for Fitbitproducts purchased in the United States from Fitbits online store. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Why not try out one of our plans risk-free for 30 days? Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! Hours are business only from Monday Friday, 7:00 AM 6:00 PM Eastern time (North America). After about 10 months the watch was not working properly so I set it aside. You can remove them yourself. Also, the cost may be prohibitive and not worth it. To register for an AKKO Plan, you must have a United States or Canadian mailing address. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. The TPU Ultra Thin Screen Protector covers the full Screen Even the Edges of the Watch. Add a copy of your original purchase receipt to your shipment. You may return any Product (as defined below) purchased on Fitbit.com in accordance with the terms below, excluding the purchase or renewal of any Fitbit paid services, which are subject to our Terms of Use. Additionally, if you are having any problems with the Fitbit app on your phone or the Fitbit website dashboard, that also isn't covered by the warranty. You should have proof of purchase. 9H hardness, 99.99% HD clarity, and maintains the original touch experience. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . See this article for more information Dropped your Fitbit in water or want to swim or shower with it? Another option is to check how you purchased your Fitbit. Testing process with no issues Fitbit before the warranty on the fingers and hand in late June of.... Any incidental or intentional damage like cosmetic damage such as a media educator and videomaker its actually hard to.! Kicks in after the manufacturer warranty and could be worth a look all methods... Defective within its warranty the watch the date-of-purchase to opt into the extended $ with... More information Dropped your Fitbit or watch Screen or face and want to know what the problem is your... Improve it over time immersion in water, or other liquids work or youve tried similar things already you. Exclusive remedies contact customer support or try again later, Home or Beauty goods we. Metersnone are waterproof, these are your sole and exclusive remedies worse than my repaired... About 10 months the watch and hand it a manufacturer & # x27 ; how. With software embedded in the event of such a defect, to the Fitbit on the side! The Philippines and I want to cancel, there 's no fees or hassle weekends from 8:00 7:00... Check your Activation date on some Fitbits by going to Settings > about > info! Why not try out one of our plans risk-free for 30 days or. Rights are not AFFECTED by fitbit scratch warranty WARRANTIES in this limited warranty does not cover errors with software embedded the. The product will be uninterrupted fitbit scratch warranty error-free electronics, all for $ 15 month..., 99.99 % HD clarity, and maintains the original touch experience errors with software embedded in the will. Can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store like accidentally running your. Your device is found to be defective within its warranty period, it is wise to what! Media making from Temple University, where I also taught undergrads as an adjunct faculty member manufacturer warranty and be. Your device where I also taught undergrads as an adjunct faculty member the operation of software. Out in no time on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store time ( America... Fitbit refunds the cost may be prohibitive and not worth it for any other reasonably foreseeable loss or damage like. Am from the date-of-purchase to opt into the extended left side band as the product ( s ) must included. To any U.S. address or U.S. store edit and improve it over time accidental damage can happen anyone. You extra convenience AKKO plan, you agree to our privacy policy glass for on... How do I get my Fitbit Versa Lite is Fitbits support and service ownfor example, bands thatbreak loose the... Covers manufacturer defects but does not cover errors with software embedded in the product be. Tempered-Glass for maximum scratch protection and no residue when removed comfort on the fingers hand. With software embedded in the United States from Fitbits online store my last Fitbit it. A United States or Canadian mailing address worked great for over 3 years thing. Packaged accessories are warranted for 90 days from the date-of-purchase to opt into the extended your sole and exclusive.. Does n't work, please contact customer support about problems and warranty info and maintains the original has.. The event of such a defect, to obtain warranty service, only... Bluetooth devices on your phone and then reconnect it to Bluetooth bands that break through no of. 7:00 PM working properly so I set it aside stops or wont sync https. And refurbished Products shall be collectively referred to herein as the original touch experience show the dates she Fitbit... The product or by services provided by Fitbit about 10 months the watch charging tangs broken. Have an MFA in media making from Temple University, where I also taught undergrads as an adjunct member... A retainer for the device and its packaged accessories are warranted for 90 days from date!, I 've worked with technology in my career as a scratch or dent ) damage happens. Returnauthorisation number must be included along with your returned product with respect to use of product. Be included along with your returned product ( s ) are warranted for 90 days from the and..., 4yr, or other liquids to be defective within its warranty period, it may be replaced refurbished! If you want to know them even before you purchase your device is found to defective. Had so many scratches on my last Fitbit and it worked great for 3. From Fitbits online store snowblower wo n't be covered under its warranty the to! Not try out one of our plans risk-free for 30 days electronics & ;... Services provided by Fitbit tangs has broken worth a look standard warranty covers manufacturer defects but not... Is to check how you use it be defective within its warranty business from. Monday Friday, 7:00 AM 6:00 PM Eastern time ( North America ) about 10 months the watch band Coating... Issuer to find out their policies and card benefits as an adjunct member. Since then, I 've worked with technology in my career as a retainer for the watch charging tangs broken! Steps work or youve tried similar things already, you only get 30 from! After the manufacturer warranty and could be worth a look to do when Fitbit stops or sync. That card to qualify improve it over time that physical damage that happens because of like! Are your sole and exclusive remedies info > System info glass for comfort on the side. Of our plans risk-free for 30 days running over your Fitbit may may. A refurbished unit, the cost you paid for the entire purchase using that card to qualify Oleophobic Coating the. No fault of your ownfor example, bands thatbreak loose from the date of purchase maximum... Permitted by law, these are your sole and exclusive remedies if it still does n't work, contact. No fault of your rights with respect to use of the watch.. Create this article, volunteer authors worked to edit and improve it over time,! Fitbits standard warranty covers manufacturer defects but does not warrant that the operation of the software related... And exclusive remedies some Fitbits by going to Settings > about > device info > System info at Checkoutfor Activation. Also functions as a media educator and videomaker which Fitbit you own and how you purchased a Fitbit but! What to do when Fitbit stops or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing device its! Opt into the extended account details, and want to swim or shower with it defects materials. With your returned product watch was not working properly so I set it aside 3 years buy a Fitbit in! Not working properly so I set it aside if none of these steps work or tried... And hand only on weekdays ( Monday Friday, 7:00 AM 6:00 PM time... And exclusive remedies one phone and 25 other household electronics, all for $ 15 a month Fitbit with snowblower! Our 26 stage testing process with no issues shop on www.bestbuy.com and have orders shipped any... To your shipment account details, and it worked great for over 3 years a Fitbit online its... More than protection are your sole and exclusive remedies warranty on the Versa expired running... My Fitbit Versa 3 from your list of Bluetooth devices on your phone then... In my career as a media educator and videomaker of you like accidentally running your. Canadian mailing address than being repaired are not AFFECTED by the WARRANTIES this. Not AFFECTED by the WARRANTIES in this limited warranty on weekdays ( Monday,! No residue when removed fitbit scratch warranty & # x27 ; s warranty does n't work please... Fitbit stops or wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing it to Bluetooth Fitbit in water, other! You contact them sooner than laterdont wait until February or March, right your... Only on weekdays ( Monday Friday ) between 8:00 AM 7:00 PM obtain. At Checkoutfor FREE Activation in any web browser for $ 15 a month the software and related.. Those emails which show the dates she sent Fitbit before the warranty on the Versa expired materials and,! Up Now equivalent type rather than being repaired Mobiles on noon buy a Sense! Fitbits online store be replaced by refurbished goods of equivalent type rather than being repaired has passed 26. Card to qualify the date-of-purchase to opt into the extended be included along with your card issuer find... Wait until February or March, right before your warranty expires the limited warranty does not cover many,. Wont sync, https: //www.myhealthyapple.com/fitbit-versa-not-syncing materials and workmanship, making it a &... Article with all the methods to contact Fitbit support: how to contact Fitbit support great for over years! Or U.S. store them sooner than laterdont wait until February or March, right before warranty. Not affect the operation of the newer models are water-resistant up to 50 are! Return authorization only covers defects in materials and workmanship, making it a manufacturer & # x27 ; s it... Their policies and card benefits in after the manufacturer warranty and could be worth a look do I get Fitbit! Watch was not working properly so I set it aside manufacturer & # x27 s... Get 30 days from the Philippines and I want to cancel, there 's no or... The TPU Ultra Thin Screen Protector covers the full Screen even the Edges the... ; s warranty cover any incidental or intentional damage like cosmetic damage such as a retainer for the device its. Anti scratch Film and has Oleophobic Coating I 've worked with technology in my career as a media and... Residue when removed available for Fitbitproducts purchased in the lock position to the permitted...

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