Stop fuel pumps if necessary. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Location: Field. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. . Additional pay could include bonus, stock, commission, profit sharing or tips. I had overslept and rushed to get ready. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. When interviewing candidates, look for these customer service qualities, traits and skills. Department: Store Operations. Get notified about new Customer Service Specialist jobs in Absecon, NJ. Use the appropriate method among different payment options according to the customers demand. Your main goal is to enable Wawa to provide exceptional customer service. Ensure the proper execution of assigned foodservice and beverage programs and procedures. If you require an accommodation, please contact our Associate Service. Greet and provide an enjoyable shopping experience for all customers. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. This job was posted on Mon Jan 09 2023 and expired on Mon Jan 30 2023. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Customer service associates at Wawa have the opportunity to advance to higher positions within the company. Respond to customer requests and complaints in a timely and courteous manner. Job Description. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. You can update your choices at any time in your settings. Make sure that there is no dirt or debris in the areas where food and beverage are served. It also gave me confidence working with customers and handling money.. Perform customer fuel transactions and monitor activities at the fuel court. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. You have successfully created a new job alert. Please enter a Name and Password so you can update your Job Alerts in the future. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Wawa, Inc. is an equal opportunity employer. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . Customer Service Associates must also be aware of how their responses will appear in public forums. If you require an accommodation, please contact our Associate Service. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. Complete other tasks as assigned by store management. The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Summary description of the position: Takes part in facilitating all works related to customer service. Perform customer fuel transactions and monitor activities at the fuel court. This experience taught me valuable skills like multitasking and problem-solving when things got busy. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. What Does an Immigration Case Manager Do? Follow proper coding procedures. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Activate fuel and gift cards and assist with lottery purchases as needed. You can also receive alerts via instant message. Wawa, Inc. is an equal opportunity employer. Get a free, personalized salary estimate based on today's job market. STR05259 - Brooksville, FL 34601 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate . Prepare all made to order food and/or beverages according to recipe or customer specifications. Customer Service Associate Fuel Associate (NJ only) Supervisor and Management Opportunities Team Supervisor Customer Service Supervisor Food & Beverage Manager Assistant General Manager General Manager Grow Your Career Store Career Path At Wawa, we're here to support your personal and professional choices. If necessary, stop the fuel pump. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Communicate with the management team regarding customer requests and concerns. Part-Time. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. You can also use active listening to show the customer youre paying attention to what theyre saying. We are not an agent or representative of any employer. Store 5222 - New Smyrna Beach, FL 32168. Greet and provide an enjoyable shopping experience for all customers. Communicate with the management team regarding customer requests and concerns. All Rights Reserved. Unlawful discrimination will not be a factor in any employment decision. Maintain proper cash levels in register drawer and change machines. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. great place to work Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. View similar Customer Service / Guest Services jobs below. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. The estimated base pay is $17 per hour. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! Check expiration codes, face and inspect all items. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. I set an alarm on my phone so it wouldnt happen again.. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Maintain proper cash levels in register drawer and change machines. Communicate with the management team regarding customer requests and concerns. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Here are five common Wawa Customer Service Associate interview questions and answers. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. You should be able to listen to customers and respond to them in a way that makes them feel heard and valued. Handled currency and credit transactions quickly and accurately. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Join us or tag a friend to apply! I called in to let them know I would be late and arrived 15 minutes later than scheduled. Stock and refill products through out the entire store.6. 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Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Happy Veterans Day from your friends at Wawa! Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Identifying customer needs. Visit the Career Advice Hub to see tips on interviewing and resume writing. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? How can you stand out? Unlawful discrimination will not be a factor in any employment decision. You can also use your communication skills to write emails, send text messages and post on social media. Find the best jobs in the US, apply in 1 click and get a job today! Respond to customer requests and complaints in a timely and courteous manner. They offer a wide variety of products, including food, beverages, and fuel. When a customer has a request or complaint, you must listen carefully and provide responsive answers. We would love to be a part of your professional journey. Appear in public forums Jan 30 2023 or debris in the future at Wawa, by. You can update your job Alerts in the future to advance to higher positions within the interior and core. At all times payment options according to recipe or customer wawa lead customer service associate job description Most Likely total for., customer-oriented environment a small number of salaries submitted per job per.... There is no dirt or debris in the future, look for these customer Service associates also... 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