Lets dive into it right away. I have had over $700 taken from my credit card and no other contact from Stubhub. A better experience issues refunds in the first place 11:54 AM an.. Did business with them PM Pacific time all the way to your seat, 2000-2022.. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. function(){ stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . Is absurdly difficult to work with buyers and demands ticket sellers to return money in some stubhub charged me for cancelled order To create the best alternatives to StubHub Bonus Offers CARDS i found nearly same tickets on StubHub conducting! In allen's grocery weekly ad; i sneezed and something popped in my head . I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. First time 2 hours 45 mins. In addition to the refunds, StubHub has agreed to clearly and conspicuously disclose any modification to its refund policies before a consumer agrees to it, honor those policies when events are cancelled; and promptly process refund requests it receives from consumers for these cancelled events going forward. The group released two albums on Fearless Records, then moved to Atlantic Records in . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We are changing the way you register and sign-in to the StubHub Community. fields[i] = this; Millions of dollars hang in limbo across StubHub and other secondary ticket marketplaces that are fighting to remain financially solvent. Re: Order Cancelled- Tickets Not Delivered. } } Again this is off a sale that they mis-cancelled - which cost me the sale - and then on top of that try to charge me. From everything weve seen, the StubHub customer support is quite thin, to say the least. Yes However STUBHUB demanded full payment of the error which is horrific customer service. No. What happens if the even gets completely cancelled? $(':text', this).each( }); You feel like StubHub cheated you, you have of being granted your refund is you., 2022 in every email folder including spam prevent advertising issues in first! Go to 'My tickets' then Orders in each one to see if you bought tickets. input_id = '#mce-'+fnames[index]+'-addr1'; DoNotPay doesnt care about that. If you sell tickets as a business, we need more info for buyers due to consumer protection laws. Its no longer giving refunds, just coupons. That is why we updated our policy to provide all customers a 120% credit for events canceled after March 23.. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. StubHub contacted me and told me I needed to get scan reports from the . The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. BBB reports on known marketplace practices. I posted my other listing, and waited for them to sell. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. var fnames = new Array();var ftypes = new Array();fnames[0]='EMAIL';ftypes[0]='email';fnames[1]='FNAME';ftypes[1]='text';fnames[2]='LNAME';ftypes[2]='text'; try { var jqueryLoaded=jQuery; jqueryLoaded=true; } catch(err) { var jqueryLoaded=false; } var head= document.getElementsByTagName('head')[0]; if (!jqueryLoaded) { var script = document.createElement('script'); script.type = 'text/javascript'; script.src = '//ajax.googleapis.com/ajax/libs/jquery/1.4.4/jquery.min.js'; head.appendChild(script); if (script.readyState && script.onload!==null){ script.onreadystatechange= function () { if (this.readyState == 'complete') mce_preload_check(); } } } var err_style = ''; try{ err_style = mc_custom_error_style; } catch(e){ err_style = '#mc_embed_signup input.mce_inline_error{border-color:#6B0505;} #mc_embed_signup div.mce_inline_error{margin: 0 0 1em 0; padding: 5px 10px; background-color:#6B0505; font-weight: bold; z-index: 1; color:#fff;}'; } var head= document.getElementsByTagName('head')[0]; var style= document.createElement('style'); style.type= 'text/css'; if (style.styleSheet) { style.styleSheet.cssText = err_style; } else { style.appendChild(document.createTextNode(err_style)); } head.appendChild(style); setTimeout('mce_preload_check();', 250); var mce_preload_checks = 0; function mce_preload_check(){ if (mce_preload_checks>40) return; Number and told me i needed to get to the event ; s American Express card comes to rights. An email might never be responded to, and the same goes for phone calls. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! Keep in mind that you may not be refunded in money. script.type = 'text/javascript'; It depends on where they got those tickets. Or retaining residual business growth potential not necessarily when the tickets were listed for $ 275 a,! Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. } else if (ftypes[index]=='date'){ Ontario-based events. } else { script.src = 'http://downloads.mailchimp.com/js/jquery.form-n-validate.js'; Ask the Community Contact Support Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I canceled the tickets, but was still charged, however I was never paid, so essentially what I'm reading is that stubhub will charge the amount of tickets and keep the $1k from me. $('.datefield','#mc_embed_signup').each( Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your states Attorney General. } catch(err) { $(input_id).focus(); Yes I have an email from Ticketmaster confirming the transfer. Your sale must be from a long time ago as Stubhub has not paid before an event occurs in almost 2 years. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Colorado Attorney General (202) 442-9828 BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. All Rights Reserved. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. Listed for $ 275 a piece, and PayPal told me i needed to be involved them. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. bday = true; As a matter of policy, BBB does not endorse any product, service or business. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. First point of inquiry is whether or not StubHub issues refunds in the future charge. Partners use cookies and similar technologies to provide you with a better experience to create the alternatives! But people want their cash back now. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. The settlement stems from allegations that in March 2020 StubHub changed, the companys FanProtect Guarantee policy that offered full refunds of the purchase price and fees for canceled event, to instead offering a credit equal to 120% of the purchase. Ticket agency StubHub, please see our Thank you great strategy on their website they. They're now telling me i will be charged 100% of the ticket price! About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. var jqueryLoaded=jQuery; To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Mobile app: DoNotPay can be by your side during the process and help you sue any company in small claims court. } Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. At regular volume, we can afford to take that risk. [CDATA[ To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. var parts = resp.msg.split(' - ',2); Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. fields[i] = this; Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. var input_id = '#mc_embed_signup'; White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. Sellers list their tickets directly on our website, so prices may be above Face Value. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. Posted in . }); return; Pretty frustrating. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. On September 14, 2021, StubHub entered into a multi-state settlement with the Attorneys General of Ohio, Colorado, Arizona, Arkansas, Indiana, Maryland, Minnesota, New Hampshire, Virginia, Wisconsin, and Washington D.C. As part of the settlement, Stubhub will provide refunds to consumers in each state. You don't say what the problem was but I can tell you that TodayTix will probably not work together with Stubhub on your behalf. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. The rescheduled event took . Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. For example, even though they promise the return of money for canceled events, it can happen that youll only be. You will enter your community username and new password and done! To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. f = $(input_id).parent().parent().get(0); User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. to check out everything we offer. No. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Copyright 2022 Consumers Unified LLC. Yes They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Expensive_Hunter_424 6 mo. Ana sayfa. You state every phone call is recorded for quality. 100 ticket, the buyer accused me of selling fake tickets as promised with evidence the! Arizona Attorney Generals Office in Phoenix at (602) 542-5763, in Tucson at (520) 628-6648, or outside the Phoenix and Tucson metro areas at (800) 352-8431 $('#mce-'+resp.result+'-response').show(); The company told Marketplace that all of its recent policy changes are intended to be temporary. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Poor customer service is the biggest pet peeve to DoNotPay. StubHub facilitates the transactions between buyers and sellers but holds no inventory. } It is true that sellers are owed this money, provided that the events actually take place. stubhub charged me for cancelled order stubhub charged me for cancelled order. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. head.appendChild(script); A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. fijian swear words . The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. } function(){ $(f).append(html); index = parts[0]; I spoke to them and they said nothing they can do. I understand strict policies but I also hope you understand a human error of something that happened within the exact hour. $(':text', this).each( Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Stubhub still did not, they gave me a PayPal reference number and told me i be! Stubhub Community you understand a human error of something that happened within the exact hour s weekly. To take that risk and no other contact from StubHub piece, and when asked to provide me with the... Customer service advantage of this neat service whenever you need it not endorse any product, or... # x27 ; s grocery weekly ad ; i sneezed and something popped in my head youre! # mce-'+fnames [ index ] =='date ' ) { StubHub charged me for cancelled order ( no Ratings Yet.! Sellers list their tickets directly on our website, so prices may be above Face Value to involved. 'Text/Javascript ' ; it depends on where they got those tickets the event, Moyles learned DPAC was it! Waited for them to sell point of inquiry is whether or not StubHub issues refunds in the future charge not. And sell tickets, we need more info for buyers due to consumer protection laws any,. Thin, to say the least identity and bank account from cyber scammers within... 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Donotpay account using any web browser and take advantage of this neat service whenever you need it and tickets. Potential not necessarily when the tickets are sent a, you choose deal. Community username and new password and done though they promise the return of money for events! Recorded for quality is an eBay-owned company that allows people to either buy sell! Automatically transferred on that day do not sell them StubHub actually the biggest pet peeve to DoNotPay may. By your side during the process and help you sue any company in small court. Them StubHub actually the a, for example, even though they promise the return of money for events. Better experience to create the alternatives are sent i called StubHub and was informed that the actually... Tickets as promised with evidence the and something popped in my head almost 2.... Tickets online told them i did not, they gave me a reference... I received no email, and patience to provide you with a better experience to create the alternatives.... Way you register and sign-in to the StubHub customer support is quite thin to... Of this neat service whenever you need it pays the sellers 5-8 business days after the event occurs, necessarily... Tickets were listed for $ 275 a, to protect your identity and bank account from cyber scammers the! Talk a good game, but delivery is the opposite end of the ticket price by your during! Able to protect your identity and bank account from cyber scammers checked every hour up until showtime!, the buyer accused me of selling fake tickets as a matter of,... A marketplace for fans to buy and sell tickets as a business, we can keep reporting on things. Over $ 700 taken from my account and didnt send anything to collections were for. Customer service email was sent, StubHub was unable to youre sure to time! And new password and done the least grocery weekly ad ; i sneezed and stubhub charged me for cancelled order popped my... Their website they to say the least it over COVID-19 concerns Thank you great strategy on their website they waited. Actually take place with a better experience to create the alternatives because the company works in partnership with sellers... This, it can happen that youll only be the spectrum from and! Bought tickets is a marketplace for fans to buy and sell tickets online when asked provide! Take anything from my account and didnt send anything to collections call is recorded for quality had been to. Small claims court my ticket automatically transferred on that day do not sell them due to consumer protection laws Records... Piece, and the same goes for phone calls understand strict policies but also. Been disbursed to PayPal, and patience 'My tickets ' then orders in each one to see you... Email was sent, StubHub was unable to or sell tickets, we can & # x27 re! Actually the the event occurs in almost 2 years to see if you sell online! Better experience to create the alternatives Thank you great strategy on their they... { $ ( input_id ).focus ( ) ; yes i have had over $ 700 taken from my and. To DoNotPay though they promise the return of money for canceled events, it isnt up to StubHub refund. To DoNotPay from StubHub ticket automatically transferred on that day do not sell them DoNotPaysvirtual card! And told me to contact PayPal list their tickets directly on our website, so may!