We contacted the general manager to cancel he said no worries he will take it to the legal team and he sure they will make everyone happy that also was a lie. Especially the ease of use which was a huge issue for us as my work schedule procludes scheduling far in advance. Submit a complaint and get your issue resolved. This is not a resort of cheap plastic bottle liquor and spring break fest. A & T Real Estate Holdings. That is totally reasonable to me. Hotel Marina El Cid Spa & Beach Resort: Great quite Couples Retreat! All El Cid resorts are fraudulent and scheme off innocent people. We were told the credit card was defered for 6 month for the down deposit We came home and 3 days later we found a bill for our first credit card payment, not to mention if we deposit our 2 timeshare weeks they will give us a check for $6, 000 to pay toward the deposit. Corporate Advocacy Program: How to repair your business reputation. Hotel Marina El Cid Spa & Beach Resort Questions & Answers 9,595 Reviews Ranked #19 of 47 Hotels in Puerto Morelos raman g Sacramento, California What are your experiences with Infinite privileges El Cid vacation club? Clients are sent the full contract on a CD to their home address. Salespeople offer clients false promises of discounts on airfares, cruises, car rentals etc. They returned with a credit line that they opened in our name, that would cover the $5, 800 dollar deposit. EL CID is a rip-off company that lies EL CID to get you signed up. We do not get to Mexico very often so we have exchanged most of timeshare for RCI Points. We will be in our 90s at their rate. I should have know something was wrong when they told me I would not have access to the El Cid website or log on for 90 days ~. The help desk will not return any complaint calls. And the newest addition to the El Cid Vacations Club in Mexico is the El Anhelo, an eco-friendly, residential and resort golf community in Los Cabos. Or a full refund, you are telling us. Over the years we have used our points for travel to El Cid resorts in Mexico and we love the amenities, service and friendliness of the staff. If they think they will scare me, they are wrong I will fight tooth and nail until they make this right. I would like for my Son and Daughter to be added to the contract at NO CHARGE., seeing it was ElCid's fault they were not added the day of the contract being written. They are given to people who are traveling through other timeshare exchange programs or through promotional websites. Hello everyone, The inventory that El Cid sets aside for its members, is incredibly small. Im in the process of trying to get out of my contract, which is paid in full. They are a one way service. Please count me in on this lawsuit. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Now here is the story: you give them 98K in points per person along with $70.00 per person and you get $340. He says this takes time? I have the same problem. Very frustrating and lesson learned. When asked for a wavier fee, Diego Bonilla supervisor for member services says no for waiver fee. Toggle Our Hotels. We are on the same boat, we got scammed by ELCID Vacatio Club. File a complaint to El Cid Vacations Club, Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - El cid vacation club, mazatlan. I find it incredible that a large company would embark on such a conspiracy of not responding to complaints nor acknowledging their written promises. Almost always it is El Cid that ends up wrong. Now we owe our home equity loan for the next 10 years and it was supposed to be paid off when we received our money for our Wyndham timeshare! We, too, were ripped off by promises from Bob at El Cid in Matazlan to rent our timeshare every year during the Super Bowl and it would pay for our investment in 3-4 years. We are jealous of the people to stay at El Cid on promotions, because they can come and go as theyd like and they get all of the same services that we do as members. Hotel Marina El Cid Spa & Beach Resort: FUNtastic Family Vacation! Ricardo mentioned to me that there is no way I can get out the program until the year 2037. Miami Florida, Old Town Atelier Dan Kolar Alexandra Kolar Press and Ink Scamming and Blocking Paying Customers Temecula California, Full Service Network Jason Soltis, David Schwencke (CEO) They could not provide phone services needed, had to change providers after working with them for months to fix things. We stayed strong during our 90 minute presentation, and refused to purchase. 3. The help desk will not return any complaint calls. I have been back to Maya Riviera with family and friends every year except for 1 when we couldn't travel and I can tell you that I have had an amazing experience every time. The first step to a perfect family vacation is finding the right place to stay. Marco Rivera from the ower relations department stated that downgrade is not possible and the only solution is to continue the membership or loose $30,000 and pay an additional $4,000 for cancelling the memership. You are dishonest and lie about the benefits available to owners. Timeshare fraud, El Cid Vacations Club - Misleading information about vacation products and harassment threats to members, El Cid Vacations Club - High pressure sale tactic's, El Cid Vacations Club reviews & complaints. to get to the million. Desired outcome: Vacation planning: Voyager Vacation Club Greenville, DE. A cruise to Bermuda would cost me 50k in point to save less than $50.00 per person. Has anyone had any luck with getting out of Elcid? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Doubt that's would happen. Investors; Press Room; FAQs; Charitable Foundation; New air service from San Francisco to Mazatln! The complaint has been investigated and resolved to the customers satisfaction. Also, these points don't even get us one week in Mazatlan this year! For of all it was a high pressure sale. We told them within an hour that we wanted to cancel the contract. In the meantime I am going to have to hire a lawyer as I am getting nasty non payment letters while they ignore my complaint regarding their fraudulent practices! The issue with El Cid Resorts has been resolved to my satisfaction. El Cid Resorts Av Camarn Sbalo S/N Zona Dorada, 82110, Mazatln, Sin Phone: +1 (888) 733-7308 Reservations: +1 (888) 217-1183 Email: reserve@elcid.com.mx. Mazatlan, Sinaloa, Mexico, El Cid Vacation Club deceptive sales practices Mazatlan Sinaloa Mexico, El Cid Vacation Club Rip off- Liars - don't buy from El Cid Mazatlan Sinaloa, Mexico, El Cid Vacation Club - RCI - ECVC Lied cheated and pumped us full of drinks to get us to sign a bogus deal Cozumel Quinta Roo, ResortCom El Cid Vacation Club Difficult to do business with Las Vegas Nevada, El Cid Vacations Club EL CID SALESMAN FERNANDO ALONSO GONZALES PREYING ON ELDERLY WITH LIES AND FALSE PROMISES Mazaltlan Sinaloa, Mexico, El Cid Vacation Club Total misrepresentation Total Scam Mexico Nationwide, El Cid Vacation Club APOssociated with Barkley's Bank and RCI Elite RewardsTimeshare Equity Service Update meeting was actually a four hour sales ambush! When we returned home we found out that everything the presenter promised was a lie. That, too, turned out to be nothing but a sales pitch with the sole objective to get us to close the deal. Protecting Your Free Speech Is Expensive! My email is: pedro.e.rivero @ Hotmail .com Its not owned by El Cid its a managed property and the owner has no interest in maintaining the property. They only have resorrs in Mexico and one or two in Europe. We said that in 5-10 years we would be interested in purchasing. We are in the same situation and now contemplating of not paying elcid a dime no longer. Now all windows are closed and there is no possibility of cancellation. AA Financial Trust Services. One of the huge perks we get is the Yacht discount. We would be happy to participate in any and all class action suits. This will surely increase the credibility of your complaint. If you are content with staying at their resorts and using their rather standard travel club affiliate, fine. Before signing your contract, assure you to read and understand all and each one of the points written in the contract. Please refund my capital and I would like a responds, Misleading information about vacation products and harassment threats to members, I want my timeshare back and my money back to cancel. Then we met with another person who had the papers to sign. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. We would like El Cid to buy our timeshare points back expires 2028. Then we ask if we had a time frame to cancel the lady the help us signed said yes until you walk out of the office. tell your friends and familyDO NOT DO BUSINESS WITH "EL CID". 13 Poerio Agencia de Viajes. We go every year for several weeks and my children also go and own some of these points. We want to stop paying the monthly dues and mortgage but are afraid that they will ruiin our credit. We signed up for there vacation program. Copyright 1997-2023, Ripoff Report. general manager just kept saying trust me I am a man of my word well thats a lie. Fraud from the start. Original review: Feb. 27, 2023. Got lawyer to fight collection company and was released when threatened lawsuit, however, destroyed my credit to this day. - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. My wife has to call El Cid who tell us to contact RCI. Then I could only use those rollover points at the El Cid Resort in Mazatlan! We have not met one person in 10 years that was not nice and everyone there smiles at us and is friendly and it is the cleanest resort I have ever been in and the food in terrific. Search Flights. We cant afford to lose 165000. We are going back in March 2015 and look out when I take my paperwork and start telling people about this company! We were also told that the contract did not expire and it does. While we still enjoy timesharing it is not worth all the El Cid incompetence and unwillingness to help. I cannot no longer afford to pay the Timeshare. Can we not all get together with a class action suit against El Cid? We were told that we could use our points at over 30 Wyndham resorts worldwide only to find out that they are only in the US and I have to call El Cid in order to find out which Wyndham resorts are available for any given date ? Monterey Collection Services Monterey Collection SV Monterey Collection Services is unwilling to remove a collection item from EL CID Vacation Club for $44,000 from my experian credit report even after disputing the fact the timeshare contract has been cancelled thus releasing us from all liabilities Oceanside California, EL CID Vacation Club EL CID Resort Club ELCID scammed us by selling to us a timeshare which resulted to be fradulent and worthless. Additionally, I contacted Profeco The Department of Conciliation Services to Foreign residents. I am sending letters to the parent company and Profeco, and consulting a Mexican attorney living here. Now, months into the contract, we just told them we weren't going to pay for their scam anymore. Tell us why our 2022 points transfered to RCI. We were promised 20 Years Paid membership with RCI and Wyndhams vacation with no exchange fees and told we would be able to use these points for cruises. We are being told we have to pay an additional $9900+ to terminate. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. ComplaintsBoard.com is a leading complaint resolution website on the Internet. File a complaint to El Cid Vacations Club, Misleading information about vacation products and harassment threats to members. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We proceeded to have our attorney take action and were advised to stop all payments. and deceptive. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Please share over a year ago Answer 29 answers Margaret. Furthermore how can you rescind a contract that you believed to have been signed in good faith. willing to lie about every aspect of the membership and not giving out the right information is beyond dishonest. Every year i have to transfef my points to RCI at a cost. We were scammed really lied to by the sales person then the general manager. We are here and people are discriminating and the all inclusive is a [censored] show. 2. They need to be SUED, Read full review of El Cid Vacations Club and 1 comment. My name is Pedro. El Cid Vacations Club - El Cid Vacations Club - Fradulent Sales Techniques, El Cid Vacations Club - Alert! As with every resort, there are variations on the food but I can tell you that I have been to many all inclusive resorts and the food at El Cid is miles above others. This is every year, either not the right point numbers, no point etc again the problem is almost always with EL Cid. They kept sending us to other websites and hinting at passwords and learning the system. Tired and confused, we agreed to the 'free' cab ride in exchange for a $50 deposit, that would be returned to us, in addition to some free tours, if we attended a 90 minute, no obligation time share presentation. El Cid Vacations Club - Beware of this rip off! Our attorney never received acknowledgement from El Cid or any communications, though all mailings were received and signed for by employees of El Cid Resorts. Who is ED Magedson - Founder, Ripoff Report. Jeanne & Joe. In fact, we have continued to upgrade over the years and are now members of their Millionaires Club. Once I figured out the mandatory all inclusive fee ($1, 200) and the approximate flight expense ($1, 000) I was spending another $2, 200. El CId Vacations Club - El Cid Granada Country Club El Cid Vacations Club and El Cid Resorts are timeshare companies located in Mexico and owned by RCI, the biggest timeshare company in the world. We had agreed to the port fees and taxes, yes. They also promised, in writing, that they would "rent out" the purchased time share and pay us $25, 000 on May 10, 2014. There's got to be a way for these thugs to pay for their crime. The sales person could not give us examples of how many points we would need for airfare but that he had done it himself. The staff at their resorts is incredibly caring. They said we wouldnt have a payment for anything until October 2022. I signed up for a free three nights in Vegas in exchange for a 90- min sales pitch. Hotel Marina El Cid Spa & Beach Resort: A great stay - See 9 594 traveller reviews, 7,367 candid photos, and great deals for Hotel Marina El Cid Spa & Beach Resort at Tripadvisor. We were once again concerned that we had no written guarantee of all of the things that we were promised. paulfundir@aol.com. Toll Free. I already paid the loan but I am unable to continued making the maintenance payments. But again, this is not the intention of this timeshare. This was never done and now El cid wants to change me 300.00 to add them, when it should have been done at the time of the contract. You can get MUCH better pricing for other vacations on your own. don't use it for the airlines. Which the don't want to let you know or have in some cases refused to disclose. Share your photos and videos with others to prove the truth of your words. Cozumel Mexico, El Cid Vacation Club I was lied too and fighting back Cozemel, Mazatlan Other, El Cid Vacation Club S.A. DE C.V. if so, how? I just need to end the contract. I came to find out that almost all the claims made by the sales people were either misleading or totally false. In addition we were given 4 additional weeks as an incentive to purchase. The main benefits are when you stay on the El Cid properties. They should have been their a long ago. This review was chosen algorithmically as the most valued customer feedback. The staff at their resorts is incredibly caring. How do they sleep at night? Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Adults and children fromthe area have been able to take classes and learn more about important arttopics such as dance, theater, sculpting, painting, music, and more. Cozumel, Qintana Roo, Mexico, El Cid Vacation Club - RCI - ECVC - OVC VENTAS TIMESHARE, EL CID TIMESHARE FRAUD ABOUNDS AT EL CID MARINA MAZATLAN, sinaloa, mexico INTERNET, El Cid Vacation Club Deceptive Sales Practices Mazatlan, Mexico Internet, El Cid Vacation Club - RCI - ECVC - OVC EVCV is all about Deception and Poor Service, Mazatlan, Other, El Cid Resorts Fernando Told me that they would buy my current timeshare and deduct the sale price from their sale to me. http://www.timesharescam.com/timeshare-cancel/. Been requesting termination since december 2020. My husband ask the everyday I need something to look at to see what we just purchased. I have an addendum in hand stating that we SHOULD be able to use 2years of points. EL CID didn't get us a copy until your five days are up. Click here to get notifications about new complaints of El Cid Vacations Club. We are in the same situation! Copyright 1997-2023 Ripoff Report. strict standards for business conduct. How stupid do I feel that what sounds to good to be true really is and I didn't listen to instinct! IN July 2021 my husband and I went to a presentation We contracted to purchase 105000 points with El Cid for $28000, not to be activated until January 2022. We were sold an El Cid TIMESHARE. Salespeople offer to resell a previously owned timeshare or take it over in trade so that the client is only responsible for the maintenance fees for the new timeshare. Imagine how much money they are stealing. Fully met our expectations. I bought and paid for the plan only to find when I tried to schedule my first vacation that what I was told was all a lie. What a nightmare! http://www.mexicantimesharefraud.com/ Come to find out 308, 000 points is only worth $1, 600 off the cost of 1 cabin which leaves us with over a $2, 000 balance. We highly recommend you not buy a timeshare here. I also requested ccd documents sent to Wyndham on our behalf notifying them of the canceled contract. For the most part El Cid help is very rude and refuses to transfer to a Supervisor. 9, Report #1523970 . Almost everything they tell you is not true. El Cid El Moro Beach Resort; El Cid Marina Beach Resort & Yacht Club; El Cid Granada Country Club; Cancn-Riviera Maya. This is not the fault of El Cid directly - buy is true that their sales people WAY oversell this benefit. Salespeople claim that the points have more value than they actually do for exchange purposes. Share your photos and videos with others to prove the truth of your words. They are VERY misleading! Although we always love being at their resorts in Mazatlan and Puerto Morelos, we have an extremely difficult time getting a reservation booked. And phone # we can call to Resolve future issues. Don't ever buy from them! Last year we came to el cid using a certificate from westgate cruise and travel collection. You are just not talking to the right people. However, we were told that while we were free to cancel at anytime, we would lose our $5, 800 deposit. Also, the point exchange fees were all a lie. My husband kept asking for the paperwork and they gave it to us in 5 days so we couldnt cancel. I was under the impression that you are required to pay the entire El Cid Vacations Club - Fradulent Sales Techniques. Our time share presenter told us that they offered a special package for people like us. The gentlemen that sold us EL CID Resort made us believe we can cancel anytime that was a lie, that all the money we pay in dues goes into a back for flights, meals, or anything we would like to use it for. That also was a lie we signed on July 10th and they already want a payment August. My husband called reservations 10 days prior to arrival to request a handicapped room. Sales also promised us a free cruise for two for the next 20 years. We asked for our $50 deposit and gifts, and kept getting the runaround. 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